Shipping policy
Processing Time
Most orders are processed within 2-5 business days.
Personalized memorial products may require additional crafting time depending on customization complexity.
Estimated Delivery Time
United States
5-10 Business Days
Canada
5-10 Business Days
Europe
5-10 Business Days
Australia & New Zealand
5-10 Business Days
Rest of World
10-20 Business Days
Shipping Rates
* Orders under $39 — Standard Delivery: $6.99
* Orders between $39-$79 — Priority Tracked Delivery: $4.99
* Orders over $79 — Free Premium Shipping
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow 2-5 business days for tracking updates to appear.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at:
service@halospet.com
We will work with the shipping carrier to assist you.
Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrectly entered addresses.
Privacy Policy
Information We Collect
When you visit our website or place an order, we may collect:
* Name
* Shipping address
* Billing address
* Email address
* Phone number
* Payment information
* Uploaded pet photos or customization content
How We Use Your Information
We use your information to:
* Process and fulfill orders
* Provide customer support
* Improve our website and services
* Send order updates and promotional emails
* Personalize your experience
* Uploaded Photos & Custom Content
Any pet photos or memorial content submitted for personalization are used solely for order fulfillment and customer experience purposes.
We do not sell or share your uploaded content with third parties.
Marketing Emails
By subscribing to our newsletter, you agree to receive promotional emails from us.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Payment Security
All payments are securely processed through trusted third-party payment providers.
We do not store full payment details on our servers.
Contact Us
If you have any privacy-related questions, contact us at:
service@halospet.com