FAQ
Frequently Asked Questions
①How long does it take to receive my order?
Most orders are handcrafted within 2-5 business days. Delivery times vary depending on your location:
* United States: 7-10 business days
* Canada: 7-10 business days
* Europe: 5-10 business days
* Australia: 7-12 business days
You’ll receive tracking information once your order ships.
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②Are your memorial products personalized?
Yes. Many of our keepsakes are custom-made using your pet’s photo, name, memorial date, or special message. Every piece is created with care to make it feel deeply personal and meaningful.
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③What kind of photos work best?
We recommend using:
* Bright, clear photos
* Front-facing pet portraits
* Natural lighting when possible
* High-resolution images
If your uploaded photo has any issues, our team will contact you before production begins.
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④ Can I preview my design before production?
For select products, yes. Some personalized items include a digital preview option before crafting begins.
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⑤ What if my order arrives damaged?
Please contact us within 48 hours of delivery at:
service@halospet.com
Include:
* Your order number
* Photos of the item and packaging
* A short explanation
We’ll make it right as quickly as possible.
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⑥ Do you offer refunds on custom items?
Because personalized memorial products are made specifically for you, custom items are generally non-refundable unless damaged or incorrect.
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⑦ Why do people choose memorial keepsakes?
For many pet parents, pets are family. Memorial keepsakes help preserve memories, provide comfort, and create a gentle daily reminder of the love shared together.
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⑧ Do you ship internationally?
Yes. We proudly serve pet families across the United States, Canada, Europe, Australia, and many other countries worldwide.